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Instead, I would like to be dealt with fairness and honesty.Īwful awful customer service that really put a damper on what was otherwise a great night at the Magic Mike show. She barely comes to floor and never engages with customers therefore she has no clue whats going on in the poker room. I like this casino i have been a member for many years and I want to say that poker room would be a better place with a different leader. I did not deserve suspension and i am treated unfairly.

I sent an email to attention to the owner of the casino to have a look and making sure this is investigated fairly but no idea if he had a chance to have a look at it. There is even no name on the email to know who am i dealing with. They did not even specified how long was the suspension. I got a reply from CSE saying that They are not obligated to give any reasoning and they advised me not to talk to any manager as this will not help me to reinstate my suspension. All she said was if i am not happy i can write to CSE which i did. She does not have any communication skills whatsoever. I reminded her that I was told that I haven't done anything wrong by one of the poker room managers and she can check audio and camera footage but she made an unfair decision and she was quite biased towards me. I talked to head of poker and needed explanation. When I returned few days later I found out about suspension.

However he let me go back to my table and I continued to play on. He told me that I hadn't been rude to dealer after checking camera and audio recording but advised me to be more careful as people might take my bunter in a wrong way. She then complained to Supervisor and then manager wanted to talk to me. What happened was I said to dealer that I haven't won a hand since she sat down. I was a regular poker player until few days ago when I found out that I am suspended.

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